Analytical, systems-minded Executive VA and automation specialist. I turn messy operations into clean, repeatable systems: HubSpot workflows, reporting and the integrations that save time and reduce errors, all while supporting founders and growing teams.
Grace Abikoye,
operations & automation
Build and optimise HubSpot workflows and reporting dashboards to streamline sales operations and lead handling. Troubleshoot data and integration issues across HubSpot and connected tools, and keep sales-facing processes clear and consistent.
Built AI agents and chatbots that improved response speed and accuracy by ~45%. Set up workflows, lead routing and follow-up automations, and cleaned CRM data to improve reporting accuracy.
Built workflows for intake, scheduling and follow-ups, cutting turnaround ~25%. Produced recurring leadership reports, eliminating ~8 hours/month of manual work, and standardised reporting definitions for consistent metrics.
Supported daily operations across five concurrent client workstreams at 95% on-time delivery. Maintained and validated records to cut reporting errors ~30%, and turned ad-hoc requests into documented, repeatable processes.
Managed inventory, orders and budgeting tracking, plus inboxes, calendars and 20+ meetings a month for leadership. Documented SOPs, checklists and handover notes to keep operations consistent.
B.Sc Anatomy, Ilorin, Kwara State, Nigeria.