Analytical, systems-minded Executive VA and automation specialist. I turn messy operations into clean, repeatable systems: HubSpot workflows, reporting and the integrations that save time and reduce errors, all while supporting founders and growing teams.
Grace Abikoye,
operations & automation
Build and optimise HubSpot workflows and reporting dashboards to streamline sales operations and lead handling. Troubleshoot data and integration issues across HubSpot and connected tools, and keep sales-facing processes clear and consistent.
Built AI agents and chatbots that improved response speed and accuracy by ~45%. Set up workflows, lead routing and follow-up automations, and cleaned CRM data to improve reporting accuracy.
Built workflows for intake, scheduling and follow-ups, cutting turnaround ~25%. Produced recurring leadership reports, eliminating ~8 hours/month of manual work, and standardised reporting definitions for consistent metrics.
Supported daily operations across five concurrent client workstreams at 95% on-time delivery. Maintained and validated records to cut reporting errors ~30%, and turned ad-hoc requests into documented, repeatable processes.
Managed inventory, orders and budgeting tracking, plus inboxes, calendars and 20+ meetings a month for leadership. Documented SOPs, checklists and handover notes to keep operations consistent.
I work with businesses to optimise CRM systems and automate business processes using HubSpot, Airtable, Make and Zapier. My freelance work focuses on designing AI-powered workflows, streamlining operations, integrating business tools, and building scalable automations that reduce manual work and improve operational efficiency.
English — Professional Proficiency
Spanish — Conversational
Professional
Personal
I hold a Bachelor’s degree in Anatomy (University of Ilorin, Kwara State, Nigeria).
During my studies, I participated in research and academic projects, including “Cypermethrin Exacerbates Pentylenetetrazole-induced GABAergic Interneuron Loss and Neuroinflammation in the Rat Amygdala: Neuroprotection by Valproate and Vitamin E Co-therapy,” where I contributed to investigating the neurotoxic effects of cypermethrin on the rat amygdala and evaluating the neuroprotective potential of combined valproate and vitamin E treatment through laboratory research, data collection and analysis.
I continue to expand my expertise through professional certifications and ongoing learning in artificial intelligence, data analysis, CRM systems, automation and business operations.